PRIVACY POLICY

Effective Date: May 21, 2025

Child Loss Foundation ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines what information we collect, how we use it, and your rights.

1. Information We Collect

We collect two types of information:

a. Information You Provide

When you fill out our Contact Us form or opt in to receive text messages, we collect:

Your name
Email address
Phone number (if provided)
Any additional information you include in your message

If you opt in to receive text messages from us, we will collect and store your phone number and your consent to receive messages from us. You may receive messages related to our programs, events, support resources, and organizational updates.

This information is used only to respond to your inquiry, provide support, or send you updates related to our organization and mission.

b. Information Collected Automatically (Analytics)

We use Google Analytics to understand how visitors use our website. This includes:

Pages visited
Time spent on the site
Device/browser information
Approximate location (city or country)

This data is collected anonymously and is not linked to any personal information you provide through the contact form.

2. How We Use Your Information

We use your information to:

Respond to your inquiries or requests submitted through the contact form
Send you text messages (if you opt in), including updates, event invitations, and support-related messages
Improve our website and understand user behavior through analytics
Support our organizational mission and outreach

We do not sell, rent, or trade your personal information to third parties.

3. Text Messaging (SMS) Policy

If you provide your mobile number and explicitly opt in to receive text messages, you agree to receive occasional messages from the Child Loss Foundation. Message frequency may vary.

Consent is not a condition of any purchase or donation. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message you receive, or by contacting us at the address below.

For full details on how we handle SMS communications, please refer to our Text Messaging Terms of Service (see below).

4. Cookies

We use cookies only for analytics purposes via Google Analytics. These cookies help us understand visitor behavior to improve the site.

You can control or delete cookies in your browser settings. To opt out of Google Analytics, you may use Google’s browser add-on.

5. Data Sharing and Security

Contact form data may be stored securely via our website provider (Wix).
Analytics data is processed by Google in accordance with Google’s Privacy Policy.
We take reasonable measures to protect the information you submit from unauthorized access.

6. Your Rights

Depending on your location, you may have rights under applicable privacy laws (such as GDPR or CCPA), including the right to:

Access your personal data
Request deletion of your data
Withdraw consent to future communication

To exercise these rights, please contact us using the information below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or the way your information is handled, you can reach us at:

Child Loss Foundation
info@childlossfoundation.org

8301 Golden Valley Road, Suite 210

Golden Valley, MN 55427

Accessibility Statement

Child Loss Foundation is committed to making our website accessible to all users, including people with disabilities. We aim to follow best practices under the Web Content Accessibility Guidelines (WCAG 2.1, Level AA).

If you experience any difficulty accessing content or navigating our site, please contact us so we can assist you:
info@childlossfoundation.org

8301 Golden Valley Road, Suite 210

Golden Valley, MN 55427

Text Messaging Terms of Service

Effective Date: May 21, 2025

Child Loss Foundation
By opting in to receive text messages from the Child Loss Foundation (“we,” “our,” or “us”), you agree to these Text Messaging Terms of Service (“SMS Terms”). These terms govern the SMS communications we send to users who voluntarily opt in via web forms, event registration, or other consent-based methods.

1. Types of Messages You May Receive

By subscribing to our text messaging program, you agree to receive messages that may include:

Grief support resources
Event notifications and reminders
Volunteer opportunities
Organizational news and updates
Donation drives and fundraising campaigns
Emergency alerts or special announcements

2. Message Frequency

Message frequency may vary based on your engagement with us, but you can expect to receive no more than 4 messages per month unless you engage in a specific event or campaign that requires more frequent communication.

We strive to keep messages relevant and respectful.

3. Message & Data Rates

Message and data rates may apply. These charges are determined by your mobile service provider and are your responsibility.

Child Loss Foundation does not charge you for receiving our text messages.

4. Opt-Out Instructions

You may opt out of receiving SMS messages from us at any time by replying:

STOP — to unsubscribe
HELP — to receive additional support or contact information

You may also contact us directly to opt out via email at info@childlossfoundation.org.

Once you opt out, you will no longer receive text messages unless you opt in again.

5. Privacy and Data Use

Your participation in our text messaging program is subject to our Privacy Policy. We value your privacy and:

Do not sell or rent your personal information
Use your mobile number only for the purposes disclosed above
Store your information securely via trusted third-party providers

6. Carriers & Delivery

Text message delivery is subject to your mobile carrier's network availability. Carriers are not liable for delayed or undelivered messages. This program is supported by most major U.S. carriers.

7. CTIA Compliance

We affirm that the Child Loss Foundation’s messaging program is compliant with the CTIA Messaging Principles and Best Practices, including clear disclosures, consent-based messaging, and responsible data use.